Frequently Asked Questions

Welcome to our Assessment FAQ section. Here you’ll find answers to common questions about accessing and completing your tests. If you need additional help, please don’t hesitate to contact our support team.

General Questions

How do I access a test after receiving an invitation? ▼

Once you receive the invitation email, click on the provided link. This will direct you to the assessment overview page. To start a specific test, simply click on the corresponding test to start that test.

Important: You will first be shown an example before the real test starts.

What should I do if I encounter an error during the test? ▼

If you experience any errors, first try these common troubleshooting steps:

404 Error (Not Found): The requested page or resource is not available.
500 Error (Internal Server Error): An unexpected server issue has occurred.
Network Error: Issues with your internet connection.
Page Not Loading: Refresh the page or try accessing it from another browser.
Cookies/Cache Issues: Clear your browser cookies and cache.

If these steps don’t resolve the issue, contact us at assessments@tradinginterview.com.

Can ad blockers or browser extensions interfere with the test? ▼

Yes. Certain browser extensions—especially ad blockers, privacy tools, and script blockers—can interfere with loading the test, starting the real assessment after practice questions, or displaying pop-ups required by the system.

If you experience long loading times, buttons not responding, or the test restarting unexpectedly, try the following:

Disable ad blockers or privacy extensions (e.g., uBlock Origin, Ghostery, DuckDuckGo Privacy, NoScript)
Set the extension to “no filtering” or “allowlist” the assessment site
Open the test in an incognito/private window with extensions disabled
Try another browser if extensions cannot be disabled

After adjusting these settings, reload the page. If issues continue, contact us at assessments@tradinginterview.com.

What if I lose my internet connection during a test? ▼

Maintaining a stable internet connection during the test is crucial. If you experience connectivity issues:

Stay calm and try to reconnect
The system will attempt to save your progress
Contact your recruiter as soon as possible

How can I view my test results? ▼

After completing your assessment, the company you’re testing for will be notified of your finished results. To maintain confidentiality, only the designated recipient within the company will have access to your results. The Trading Interview team cannot provide results but can confirm the completion of your test(s).

Will my personal data be shared with any company? ▼

Yes, your assessment data may be shared with the company you are applying to. However, we maintain strict data protection standards and never sell your information to third parties. This sharing is limited to legitimate recruitment purposes only.

Multitasking Test – Audio Requirements

The following questions apply specifically to the Multitasking Test, which includes audio components.

Why does the Multitasking Test require audio? ▼

The Multitasking Test includes audio questions that are spoken aloud during the assessment. This simulates a realistic work environment where you need to process information from multiple sources simultaneously – both visual (number grid) and auditory (spoken questions).

Important: You must complete an audio test before starting the assessment to ensure your system is properly configured.

I can’t hear any audio during the audio test. What should I do? ▼

If you’re not hearing audio during the test, try these troubleshooting steps:

Check System Volume: Ensure your computer’s volume is turned up and not muted.
Check Browser Permissions: Some browsers require permission to play audio. Look for a speaker icon in your browser’s address bar and allow audio playback.
Try Headphones/Speakers: If using external speakers or headphones, ensure they’re properly connected and powered on.
Browser Compatibility: Use a modern browser like Chrome, Firefox, Safari, or Edge (latest versions).
Disable Browser Extensions: Ad blockers or privacy extensions may interfere with audio. Try disabling them temporarily.
Clear Cache: Clear your browser’s cache and cookies, then refresh the page.
Test Another Device: If possible, try accessing the test from a different device.

If none of these steps work, contact us at assessments@tradinginterview.com before attempting the test.

What browsers are compatible with the audio system? ▼

The audio system works best with modern browsers that support HTML5 audio playback:

Google Chrome (recommended) – version 90 or later
Mozilla Firefox – version 88 or later
Safari – version 18 or later
Microsoft Edge – version 90 or later

Note: Older browsers or mobile browsers may have limited compatibility. We strongly recommend using a desktop or laptop computer with one of the browsers listed above.

The audio quality is poor or choppy. What can I do? ▼

Poor audio quality can be caused by several factors:

Internet Connection: Ensure you have a stable internet connection with sufficient bandwidth. by closing other applications using the internet.
Browser Performance: Close unnecessary browser tabs and applications running in the background.
Audio Device: Try different speakers or headphones to rule out hardware issues.
System Resources: Make sure your computer isn’t running too many programs simultaneously.

Can I replay the audio questions if I didn’t hear them clearly? ▼

No, audio questions cannot be replayed during the actual assessment. Each question is spoken once, which is part of the test design to assess your ability to process information in real-time.

This is why it’s crucial to:

Complete the audio test successfully before starting
Ensure you’re in a quiet environment
Have your volume at a comfortable level
Test your audio setup beforehand

Tip: During the practice session before the actual test, you’ll have an opportunity to familiarize yourself with the audio question format and adjust your setup if needed.